Suffolk Careline is the only County wide telecare monitoring and response service in Suffolk.

As a community interest company we are here to benefit the community we serve. We do this by delivering the services we were set up to deliver but also by returning to the company any surpluses made.

Our Mission is:

To provide vulnerable people with a monitoring and emergency response service, available in their own homes, that will be delivered in a timely and professional way, to certified standards as required by key statutory and other agencies.

In addition, we seek to promote the use of Assistive Technology, primarily equipment that links to an alarm service, in order to keep people living safely at home.

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Benefits to the community

The benefits to the community derived from our range of services cannot be over stated.  At a time when government funding is being reduced, we have been able to expand provision.  This has been possible due to the highly efficient nature of the service.  Other than the obvious value for money, the direct benefits to the wider community include:

Peace of mind

Knowing that help can be had any time of the day or night by simply pressing a button provides peace of mind, not only for the vulnerable person, but also those who care about them.


Having fast reliable help to hand often helps to provide that little extra confidence a person may need to remain living in their own home and thus maintain their independence.

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Reduced pressure on Public Services

Services that offer only ‘Monitoring’ rely on sending the emergency services such as Fire, Police or Ambulance. This is very often unnecessary when a trained emergency responder could deal with the situation in a much more appropriate way.  More worryingly, unnecessary mobilization of emergency services can be upsetting for some vulnerable people and sometimes causes them not to ask for help.

Quality Assurance

The quality of our service provision is assured through our registration with organisations such as the Telecare Services Association (TSA) and the Care Quality Commission(CQC).

The TSA is fully independent and carries out annual audits of all its members to ensure standards are being maintained. As part of our accreditation TSA require us to achieve several Key Performance indicators on which we are stringently audited every year. As we would expect, our recent audit was highly successful and we continue to maintain our accreditation.

The CQC makes sure people in England get better health and adult social care.  CQC is the independent regulator of health and adult social care in England.  Whether care services are provided by the NHS, local authorities or voluntary organisations, they make sure that people get better care. Our care continues to be described as ‘good’.

Steven JourneauxAbout Us