Here are some questions that our customers often ask. If you have any more questions, contact us.
This is understandable as we offer a wide range of services and sometimes it is hard to understand what would be best suited for your needs. All of our services provide peace of mind and security to either an individual or their family by providing reassurance 24 hours a day, 7 days a week. We would advise calling us on 0845 6007724 or request a call back by clicking the button at the top of this page so that we can discuss what service is best suited to you or a loved one.
Yes we can provide the monitoring service anywhere in the United Kingdom. With the monitoring service we would supply you with a pendant and alarm that is monitored by our call centre. If the alarm is activated the control centre is notified and the control centre member of staff takes the most appropriate action by notifying a designated person or contacting the emergency services. However, we offer a wide range of other services including Emergency Mobile Response covering the whole of Suffolk.
Many people and their families are able to afford to pay for our low cost services themselves. However, some cannot and in these circumstances we advise all our customers to seek funding from Homeground Projects who aim to obtain the necessary funding to assist with some or even all of the charges.

Homeground Projects (Social Enterprise) are a not for profit community interest company who seeks funds on behalf of a client. Whilst seeking the necessary funding Homeground will cover the service costs making the service free of charge which means that the customers can be provided with the service immediately.

Below are the contact details for Homeground –

Phone: 0161 298 4481

Generally we invoice our customers every quarter but it depends on the service they are receiving as some of the services are free to register whereas with some of our domiciliary services we invoice weekly.
Yes, you can upgrade your package at any time.
Yes, you can lease the equipment.
We pride ourselves on being able to provide a low cost solution to all our customers.

For our standard price list please click on the ‘charges’ button on the menu bar above.

As each customer is individual to us we often tailor our services to meet their specific needs.  Where this is the case and you would like to discuss your needs just call us on 0845 6007724 or request a call back by clicking the button at the top of this page.

Yes we install equipment anywhere in Suffolk.
Yes we provide a rental service for all our equipment.
Steven JourneauxFAQ’s